Woman Rolling Carpet

Return Policy

  • A Return request must be raised within 3 days, after receipt (Not applicable for custom rug)

  • Call us on +91-8287365990 or email at sales@therugsstory.com to raise the return request

  • Return the product in the same condition in which it was delivered to you.

  • Do not use, wash, alter/tamper or soil the rug.

  • Item must have the original packing, labels and tags intact while the return

  • In case you receive a damaged/defective item, notify us within 24 hours of receipt with a picture of the rug at sales@therugsstory.com

  • A damaged item will not be eligible for return

  • Whenever you choose to ship the item, dispatch it within 24 hours of raising the return request.

  • On receipt of the returned item, it goes through a quality check. If the item is damage-free, we will initiate the refund process within 24 hours

  • International orders- Return policy is applicable on manufacturing defects only.