Woman Rolling Carpet

Terms & Conditions

  • By visiting this website, you unconditionally agree with our terms and conditions. We have the right to reassess or review these terms and conditions at any time at our sole discretion. Each purchase made through the services of this website shall be subject to these Terms & Conditions.

  • In case you receive a damaged/defective item, notify us within 24 hours of receipt with a picture of the rug at sales@therugsstory.com. We will replace it without any cost after examining the returned items

  • Return the item within 7 days of the receipt (Not applicable for custom rug)

  • Return in the same condition in which it was delivered to you.

  • Do not use, wash, alter/tamper or soil the rug.

  • A damaged item will not be eligible for return.

  • We will initiate the refund or replacement process once the item is received and passes through quality inspection.

  • International- Return policy is applicable on manufacturing defects only.