At The Rugs Story, every rug is a piece of craft — carefully made, packed, and shipped with utmost care from our workshop in Bhadohi, India.
1. Order Processing
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Made-to-Order Rugs: Each rug is handmade upon order. Production typically takes 1-2 weeks, depending on size and design.
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Ready-to-Ship Rugs: Dispatched within 3–5 business days after order confirmation.
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You will receive an email and WhatsApp update once your order is confirmed and again when it is shipped.
2. Shipping Timeline
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Domestic Orders (India): Dispatched within 5–10 business days.
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International Orders: Delivered within 10–20 business days after dispatch, depending on destination and customs clearance.
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In rare cases, delays may occur due to customs, weather, or logistics issues.
3. Shipping Charges
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India: Free shipping on all orders.
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International: Free shipping on all orders.
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Duties and taxes (For USA only) are not included in the product price and are payable by the customer upon delivery.
4. Tracking
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Once shipped, you’ll receive a tracking link via email or WhatsApp.
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You can track your order at any time using the tracking ID provided.
5. Packaging & Handling
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All rugs are securely rolled and wrapped in multi-layer protective packaging.
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Larger rugs may ship in reinforced tubes or wooden crates to ensure they arrive in perfect condition.
6. Delays & Assistance
If your order is delayed or you haven’t received tracking updates within 7 days of dispatch, please contact us at:
📩 support@therugsstory.com
📞 +91-8287365990 / +91-8046802010
Our team will assist you promptly.